Privacy Policy

NEWSPAN’S PRIVACY POLICY

Newspan Building Solutions designs, builds and refurbishes steel framed public access buildings.

We take the privacy of our customers, newsletter subscribers and visitors to our website seriously and will always take all reasonable steps within our power to make sure your information is safe.

Any information you share with us is stored securely and we do not share our data with other companies or businesses for any other reason than our own marketing, unless legally required to do so.

TYPES OF DATA WE COLLECT

WEBSITE COOKIES

Newspan’s website, like most, uses cookies to collect information. Cookies are small text files that are placed on your computer, smart phone or tablet as you browse to ‘remember’ you when you access the site. They’re essential for the effective operation of our website and to help you use it more easily.

We use cookies to:

1. Make sure our website doesn’t repeat requests – for example, so you only get asked to do something once, or to not re-display a message you’ve already seen.

2. Remember your place in any processes that need to run from page to page.

3. Help if you choose to you share our Twitter or Facebook messages: cookies can facilitate the process between our site and your online feeds.

4. Collect anonymous statistics. Being able to see which pages are the most visited helps us to provide more information that our website users are interested in (see Google Analytics below).

By using our website, you consent to our use of cookies as outlined. This may be updated from time to time, so please check this policy regularly.

If you do not accept our use of cookies as outlined, please set your browser to reject cookies so they will not be stored on your device. This may affect how well the website works for you.

Find out more about cookies at www.allaboutcookies.org.

GOOGLE ANALYTICS

When someone visits www.newspan.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns.

We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way that does not identify you. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

E-NEWS SUBSCRIPTION

If you receive e-news from Newspan, we will only collect and hold the necessary personal information to send our emails to you – no more information than you would hand out on a business card.

We only use that information –

to keep you updated about our services, recent projects and news
to contact you if we need to obtain or provide additional information
to check our records are right
to check every now and then that you’re happy and satisfied.
We don’t sell, rent or trade email lists with other any organisations or businesses.

We use our customer relationship management system’s emarketing software, Act! emarketing as the third party supplier that distributes our e-news. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see Act! emarketing’s privacy notice.

You can unsubscribe from our mailings by clicking the unsubscribe link at the bottom of any of the e-news emails you receive or by emailing our data protection officer Gill Babb using ‘GDPR Email Opt Out Request’ as your subject line.

POSTAL DIRECT MAIL

If you are on our postal database, we may use your name and business address to post you personalised marketing of legitimate business interest. To stop receiving our postal marketing, email our data protection officer Gill Babb using ‘GDPR Postal Direct Mail Opt Out Request’ as your subject line.

ACCESS TO YOUR PERSONAL INFORMATION

You are entitled to view, amend, or delete any personal information that we hold about you. Please email your request to our data protection Gill Babb using ‘GDPR Personal Information Request’ as your subject line.

CHANGES TO THIS POLICY

This policy was updated in May 2018 to reflect the changes introduced by the new General Data Protection Regulations (GDPR); to be clear about how we use your data and your rights in relation to it.

We may amend or update the policy on this page at any time to comply with further changes to data protection law or other applicable legislation.

Testimonials

“The new restaurant building is a big asset. Newspan were incredibly flexible to work with and gave us every support. They have been pro-active and helpful throughout.”

Mike Lind, Monkton Elm Garden Centre

“Newspan understood exactly what we were trying to achieve… Their excellent suggestion of working off our existing building’s steelwork was a smart move that saved costs, risks and complexity.”

Mark Farnsworth, Tong Garden Centre

“Before this, Newspan had built a new garden centre building for us at Mappleborough Green, but now they’ve proved equally capable with both new build and refurbishment projects.”

Tim Mason, Stansted Park Garden Centre

“Newspan have completed five or six projects here. I know I’m going to get a good job for a good price and we’re always looked after really well.”

Tim Goold, Henry Street Garden Centre

“Newspan applied a practical, no-nonsense approach throughout the refurbishment that kept things on track. The whole process was made really straightforward and uncomplicated, and was surprisingly quick.”

Richard Brann, Fillpots Garden Centre

“It was important to us that the new garden centre had an authentic glasshouse feel, which Newspan helped to create, flooding the internal space within with natural light. Trade quadrupled immediately after the redevelopment.”

Paul Richards, Mappleborough Green Garden Centre

“Our delivery targets were ambitious, but Newspan helped to organise a programme that delivered. The work ethic of the team on site was second to none and our office point of contact was first class throughout.”

Mark Farnsworth, Tong Garden Centre

“Newspan were competitive, but not at the expense of flexibility. They were accommodating throughout and communication was always really good.”

Jonathan Grainge, Whitegates Nursery

“Newspan’s proposal was competitive and they worked patiently with us to make sure we ticked all the boxes without going over our budget, but it was seeing the teamwork in action that made the choice for us. Feedback from our customers has been amazing.”

Paresh Raithatha, Ansell Garden Centre

“Over 20 years, we’ve worked with Newspan at least five or six times; we get on well and I know I’m going to get a good job for a good price. Newspan are never complacent and always competitive. For all the times they’ve won our business, they never take it for granted and we’re always looked after really well. This latest phase of development is looking really very good; once again, we’re very happy with what Newspan have delivered.”

Tim Goold, Owner, Henry Street

“We stayed open throughout the development. Our garden centre was fully operational, on time and on budget, in time for important Christmas season trading.”

Jonathon Glinos, The Old Moat Garden Centre, Manager

“Newspan’s price was competitive, but not at the expense of flexibility; they were really accommodating throughout. Not too ‘corporate’ for us in any way!”

Jon Grainge, Owner, Whitegates Nursery

“Communication was good throughout and thanks to the collected efforts of our both of our teams, the extended shop was up and running in time for a busy spring!”

Ian Hazon, Production and Ops Manager, Coolings

“Because of the slopes, the levels all had to be adjusted to enable the doors to operate smoothly, but Newspan soon sorted that for us. In fact, their team was brilliant – nothing was a problem”

David Mills, Owner, Clockhouse Nursery

“We knew that Newspan had a very good reputation in our industry. They applied a practical, no nonsense approach… We fully expect to work with them again as we continue to expand.”

Richard Brann, Owner, Fillpots Garden Centre

“The improvements are so significant I don’t think a first-time customer here would know our buildings aren’t new. They’re bigger, look great and perform better – and Newspan did it all much more quickly and cost-efficiently than we imagined possible.”

Phil Hodges, Managing Director, Almondsbury Garden Centre

“We’re not part of a large chain; refurbishing a three-span glasshouse was a big investment for us. Newspan gave us an overall price, but proposed a phased delivery so we could spread the costs and budget accordingly. It’s helped us to successfully implement our business plans… It’s a good working relationship that we see continuing for the long term.”

Jayne Webber, Managing Director, West Somerset Garden Centre

“The Newspan team has been incredibly flexible to work with, and has given us every support as we managed the project. They’re continuing to help us now the new building is in use, most recently designing an steel support system for windcatchers on the roof that facilitate natural air circulation in our conference room. They have been pro-active and helpful throughout, and the new restaurant building will be a big asset to the centre.”

Mike Lind, Managing Director, Monkton Elm

“With Newspan on board from our initial planning application, we had the perfect opportunity to start with a clean slate. Since the redevelopment, trade has quadrupled and is still increasing at a rapid rate.”

Paul Richards, Director, Mappleborough Green

“I wanted to say a huge thank you to all involved in this project… The objective of getting the Restaurant and Retail area opened to the target dates has been achieved and all areas now open to the public are transformed and looking absolutely stunning… It has been a pleasure to be part of the team.”

Andrew Hughes, Design Consultant, Pleydell Smithyman

“Working direct with the Newspan team has worked well for us – with their hands-on experience, they’re able to bring good suggestions to the table. I find them approachable and open to discussion, and on site they’re knowledgeable, flexible and easy to deal with.”

Paul Alford, Thompson’s Garden Centres

“The Newspan team are knowledgeable and helpful… I know I can trust them to get the job done to schedule. They are clean, tidy and organised on site, which is really important when customers are around, and they provide very good after-sales service.”

John Dipre, Ashstead Park Garden Centre

“As well as Blue Diamond’s previous experience of working with Newspan, we really liked their approach too. Their estimate was competitive, and I had confidence that they thoroughly understood the concept behind the design and wouldn’t compromise it in the delivery. They’ve also been pro-active in helping us to find solutions that improve not only the building’s aesthetics, but also its performance, particularly with ideas for increasing energy efficiency and reducing operating costs for heating and ventilation.”

Johnathan Goater, Goater Jones Architects

“We are pleased to have found in Newspan a company able to provide a first class design and build package for our sports hall and multi-function building requirements. Working closely with our own design teams we have formed a close partnership delivering practical and economical solutions to our clients. Being able to adapt to unique design challenges and reacting to tight on-site build schedules has been the key to our success, and having reliable suppliers like Newspan on board has enabled us to promote our core business ideals with confidence.”

Ian Lewis, National Sales Manager, Wernick Buildings

“Newspan’s refurbishment has provided our customers with a much more comfortable shopping environment. The increased height of the building makes it feel lighter and airier, plus it’s warmer and brighter. Changing the glass to cladding has made a world of difference to the appearance and ambience of the building – yet it’s predominantly the same structure. We’re very pleased with the work.”

Paul Alford, Thompson’s Garden Centres

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